FREQUENTLY ASKED QUESTIONS

How do I place an order on-line?

Browse through our products by clicking on each product category at the top of our website. When you see an item you are interested in purchasing, simply click on the Add To Cart button to add this item to your shopping cart. Proceed through check-out as directed.

If you experience any difficulties, please send any inquiries to orders@lussobags.com

How long can I expect delivery to take?

Your order will be filled as promptly as possible (please allow between 3-5 business days for most orders). We will notify you as soon as possible of any delays.

What are my shipping options?

All Lusso Bags orders are shipped USPS Ground which takes 5 - 7 business days.

How do I calculate shipping?

Shipping is a flat rate of $5.95 for domestic orders and $11.95 for international orders.

How can I check the status of my order?

Once the order has been placed, we will send you a confirmation email. If you wish to check on the status of your order email o our customer service department at orders@lussobags.com. We will respond within 24 hours.

What payment methods do you accept?

We accept Visa and Mastercard.

What tax rate are you charging?

If you live in, or ship your order to California, we are required to charge you local tax on your purchase at the current rate of 8.0%.

How will I know that my order was accepted?

Once the order has been processed, a confirmation email will be sent to you.

How do I place an order off-line?

To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, email our customer service department at info@lussobags.com and we will coordinate your off-line order.

What is your return policy?

Please visit our Return Policies area for detailed instructions on returning any Lusso products. Thanks!

How should I ship my return?

You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

What if the merchandise I ordered arrived damaged during shipping?

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of receiving the damaged package. Make sure to obtain your Return Authorization Number by emailing our customer service department at orders@lussobags.com. We will not be able to process any returns/replacements without this number.

How do I place a new order in an exchange?

Once you receive your return authorization number and exchange credit amount, please return the item along with a note detailing the exchange. Your replacement item(s) will be processed upon receipt.

After we receive your exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be issued in the same form it was received.

Your exchange will not be shipped until we have received full payment for this balance.

How do I add a coupon or promo code to receive a discount?

After adding an item to the shopping cart, you will see a box labeled 'Promo Code' beneath your items (see below). Simply, enter your promo code and select the Apply button to calculate your discount.

How do you recommend I clean my Lusso Bags?

We recommend to wash your bags in cold water and hang to dry.